Privacy Policy

Last updated: January 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This may include your name, email address, phone number, shipping address, and payment information.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@techstore.com

Terms of Service

Last updated: January 2024

Acceptance of Terms

By accessing and using TechStore, you accept and agree to be bound by the terms and provision of this agreement.

Use License

Permission is granted to temporarily download one copy of the materials on TechStore's website for personal, non-commercial transitory viewing only.

Disclaimer

The materials on TechStore's website are provided on an 'as is' basis. TechStore makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Limitations

In no event shall TechStore or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on TechStore's website.

Account Terms

You are responsible for maintaining the security of your account and password. TechStore cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

Cookie Policy

Last updated: January 2024

What Are Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How We Use Cookies

We use cookies to enhance your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Remembering your preferences
• Showing you relevant advertisements

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off.

Analytics Cookies: These cookies help us understand how visitors interact with our website.

Marketing Cookies: These cookies are used to track visitors across websites to display relevant advertisements.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

Refund Policy

Last updated: January 2024

30-Day Return Policy

We offer a 30-day return policy. You have 30 calendar days to return an item from the date you received it.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

To initiate a return, please contact our customer service team at returns@techstore.com with your order number and reason for return.

Refunds

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at exchanges@techstore.com

Frequently Asked Questions

How do I track my order?

Once your order ships, we'll send you a tracking number via email. You can use this number to track your package on our website or the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

How long does shipping take?

Standard shipping takes 3-5 business days. Express shipping takes 1-2 business days. International shipping takes 7-14 business days.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

What if I receive a damaged item?

If you receive a damaged item, please contact us immediately at support@techstore.com with photos of the damage. We'll arrange for a replacement or refund.

Can I cancel my order?

You can cancel your order within 1 hour of placing it. After that, we may have already processed it for shipping.

Do you offer bulk discounts?

Yes, we offer bulk discounts for orders over $500. Contact our sales team at sales@techstore.com for more information.

Shipping Information

Shipping Options

Standard Shipping (3-5 business days): $5.99 for orders under $50, FREE for orders over $50

Express Shipping (1-2 business days): $12.99

Overnight Shipping: $24.99

Processing Time

Orders placed before 2 PM EST are typically processed the same day. Orders placed after 2 PM EST are processed the next business day.

International Shipping

We ship to over 100 countries worldwide. International shipping costs vary by destination and are calculated at checkout.

Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or international regulations. These restrictions will be noted on the product page.

Delivery Address

Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Returns & Exchanges

Return Policy

We accept returns within 30 days of delivery. Items must be in original condition with all accessories and packaging.

How to Return

1. Contact customer service at returns@techstore.com
2. Receive return authorization and shipping label
3. Package item securely with all accessories
4. Ship using provided label
5. Receive refund within 5-7 business days after we receive the item

Exchange Policy

We offer exchanges for defective items or wrong items sent. Contact us at exchanges@techstore.com to initiate an exchange.

Non-Returnable Items

• Software and digital products
• Customized or personalized items
• Items damaged by misuse
• Items returned after 30 days

Return Shipping

We provide prepaid return labels for defective items. For other returns, customers are responsible for return shipping costs.

Warranty Information

Manufacturer Warranty

All products come with the manufacturer's standard warranty. Warranty periods vary by product and manufacturer.

Extended Warranty

We offer extended warranty options for most electronic products. Extended warranties can be purchased at checkout or within 30 days of purchase.

Warranty Claims

To file a warranty claim, contact us at warranty@techstore.com with your order number and description of the issue.

What's Covered

• Manufacturing defects
• Normal wear and tear (extended warranty)
• Electrical failures
• Parts and labor

What's Not Covered

• Physical damage from accidents
• Water damage
• Damage from misuse
• Software issues

Technical Support

Support Channels

Email Support: support@techstore.com (24-48 hour response)

Phone Support: +1 (555) 987-6543 (Mon-Fri, 9AM-6PM EST)

Live Chat: Available on our website during business hours

What We Support

• Product setup and installation
• Troubleshooting technical issues
• Product compatibility questions
• Usage guidance and tips

Before Contacting Support

Please have the following information ready:

• Order number
• Product model number
• Description of the issue
• Steps you've already tried

Response Times

We aim to respond to all support requests within 24 hours during business days. Complex technical issues may require additional time to resolve.

Disclaimer

General Disclaimer

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, TechStore excludes all representations, warranties, conditions and terms.

Product Information

While we strive to provide accurate product information, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Pricing

All prices are subject to change without notice. We reserve the right to correct any pricing errors on our website.

Availability

Product availability is subject to change. We cannot guarantee that items displayed on our website will be available when you place your order.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.

Limitation of Liability

TechStore shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.